Policies
Returns
Window
We accept returns within 14 days of delivery for unworn pieces with original tags attached. The 14-day window starts on delivery, not on the day you order.
Pre-orders
A pre-order can be cancelled for a full refund at any time before it ships — just email hello@wearpasso.com. Once it's delivered, the standard 14-day return window applies from the delivery date.
How
Email hello@wearpasso.com with your order number to start a return. We'll send a prepaid label for US orders.
Refunds
Refunds are issued to the original payment method within 5 business days of receiving your return.
Final sale
Items marked Final Sale are not eligible for return or exchange.